Help & support
Contact us
Placeholder — project owner to replace before release. A support email or contact form hasn't been provided or verified yet, so there's no working support contact on this page.
For anything about a specific park — your site, stay, payments or rules — contact that park's office using the phone number on the park's home page. For emergencies, call the park's after-hours number or 911.
Signing in
- Open your park, tap Account, then Sign in, and enter your email. We email you a sign-in link — no password needed.
- The link works once and expires after 15 minutes. If it says it's expired or already used, request a new one.
- No email? Check spam or junk, make sure the address is spelled correctly, and wait a minute before trying again. Too many requests in a short time are briefly blocked.
- Open the link on the same device where you want to stay signed in.
- Park staff invited by email follow the link in their invitation to set up access.
Park access
- Public park information is open to everyone. Signing in from a park makes you a guest member of that park.
- One account works at every park. Each park's membership is separate.
- Resident-only content, private groups and staff tools are given by the park team. If you think you should have access, ask the park office.
- You can leave a park any time from Account → Leave this park.
Deleting your account
- Sign in, open Account in any park, and choose Delete my account. Type DELETE to confirm.
- This deletes your account at every park and signs you out everywhere. It can't be undone.
- If you're the only manager of a park, the park needs another manager before you can delete your account.
- See the privacy policy for what is deleted and what is kept.